Refund Policy



Refunds will be made in the same manner as original payment. All returns are processed promptly and you should receive a credit to your card, less any applicable shipping charges, within 2 weeks.

We are only able to refund orders done directly through the online sales outlet. We sadly cannot refund orders done through other retailers, any pursuit of a refund must be done where the item was originally purchased.


You may return any item purchased if done within 30 days of the invoice date. All returned goods must be in new original condition with all accessories and packaging. Any item that shows any sign of use and cannot be sold as new is non-returnable.

The customer is responsible for all shipping charges incurred to ship the package to the customer and any shipping fee to return the item. Shipping charges will not be refunded. 


All products sold on our site carry a JVCKENWOOD USA Corp. (JVC) 1-year limited warranty from time of purchase.  If an item is found to be defective within the warranty period, JVC will repair or replace the defective parts.  Please contact our JVC Customer Support at 1-800-252-5722 or email directly at for Return Authorization. Return shipping will be the responsibility of the purchaser.

Please use this link to access your customer account: